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Hearty Aid
Intro
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Apply the emotional and conversational design methodology to help Major Depression Disorder patients overcome challenges and improve doctor-patient communication.
Role
UX & UI Designer
Researcher
Tools
Figma
Adobe XD
Focus
Emotional Research
Conversation Flow
Info
Sep - Dec, 2020
Team of 2
How do we make the situation better for Major Depression Disorder patients?
While people with healthy mental status found it challenging to live under the COVID-19, the challenge in front of Major Depressive Disorder patients could only be more intimidating.
Emotion Support
Depression is one of the most common mental health issues
For major depression disorder patients living in pandemic, seeking for the psychiatrist's help is an up-hill battle.
Doctor visits have limited time. However, patients often forget what to talk about or what happened recently in short time.
Who are we designing for?
Early adulthood (18-36) depression disorder patients who have strong motivations for treatment.
Design process
🎯 Redefine the practical problems
Through secondary research and key person interview, we found that:

Awkwardness and nervousness around seeing a doctor for mental issues, and the hassle of visiting a doctor are the biggest obstacles for depression patients to access health care on their free will. Though there are a lot of mental health apps, no one address this pain point.
Qualitative research
Then we analyze the collected data using facial recognition software. We aim to further understand the intensity of emotions that participants described in interview sessions were.
Quantitative research
Insights

Doctor visiting experiences differ between each individual. However, there are general patterns:
Effective doctor visit routines are fundamental.
However, patients have no idea how to initiate a powerful conversation.
Thus, we define our opportunity area as

How might we boost doctor-patient communication and stimulate regular psychiatrist visits throughout the recovery process?
💡 Discover the feasible solutions
Patients have too much concern while waiting for the doctor, and there is no instruction on what to discuss. They might experience emotion breakdowns but soon forget.
User journey map
We aim to build a long-term relationship with the users with relatively low cognitive load.
Brainstorming
Feature priority matrix
After brainstorming and rating, we find the solution

A conversational chatbot to record emotions and instruct what to discuss right before doctor visits.
Our design principle is to make the chatbot more like a friend rather than a therapist.
Bot persona
Sample scripts
From nervous and hesitant to well-prepared and mindful, Hearty makes it!
Storyboard and wireframe to visualize ideas
✂️ Craft the conversation and interface
Gorilla usability testing

We want to figure out what could be improved through participants' behaviors, and how do they perceive the bot’s personality.
We've run 4 remote testing sessions through Zoom, asking participants to adopt a “think-aloud” procedure. Below is the initial flow diagram with all conversation paths.
Improve the conversation based on feedbacks
🖍️ Here we go! Final prototype
Hearty will encourage patients to finish "daily check-in and emotional support", and record the data to "mood and emotion dairy".
Emotion diary, trying the Glassmorphism UI style
Hearty will help patients prepare for upcoming doctor visit in waiting room, presenting reports and assisting users to recall past emotions.
Hearty will remind users to visit doctor regularly and help them to book appointments.
⌨️ We are bringing the project into reality

We are recruiting developers to launch the product, creating opportunities for patients to rebuild their lives from depression.

As designers, we're always eager to solve big problems, no matter how difficult they are, and turning them into simple solutions. 2020 has been the most struggling time never ever, and we need to take action and do something to help out.

No project is perfect. There are some restriction we still facing.
While what is happening on the doctor's side would be taken into consideration, the project would focus on providing emotional and behavioral support to patients. But this project is a real one and still continuing. We'll cover every aspect gradually and try our best to make impact.
Is this what the end looks like? Yes, yes it is.
© 2021
Designed by Yolanda Tian