Important features, frustrations and user preferences are what we most focused.
🧭 Craft a More Intuitive Navigation Bar
Through card sorting, we could know how actual users think about the distribution of tabs and figure out the best information architecture.
Through the similarity matrix, we created the initial site map. Some of the labels were changed for greater clarity.
Then we conceived 5 most ambiguous tasks to inspect where those plaguing tabs should go in the navigation bar.
reflected an improvement in discoverability and provided insights to help create a new sitemap.
1. Names of tabs: rename keywords to better represent the meaning.
2. Distribution of content: combine similar tabs.
New navigation bar that emphasized ease of navigation.
👋 Introduce More User-friendly Features
How might we help users find interested volunteer events easily?
According to user flow, we created task-based user testing using rapid paper prototype to validate our design concepts.
Task 1: find a specific volunteer event.
Task 2: favorite similar volunteer event that users participated before.
For returning users, they prefer to log in first and then go to profile page to view projects history.
Adding narrative search filters to better match the user’s needs.
The search bar is redesigned to improve access and functionality.